General Conditions

Returns are accepted within 14 days of receiving your order.
Items must be unused, in their original packaging, with all tags and seals intact.

Return Process

To initiate a return, please contact us by phone, WhatsApp, email, or visit our store — whichever is most convenient for you.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable, except in cases of defective or incorrectly shipped items.

Inspection & Refund Timeframes

All returned items are inspected before a refund is issued.
Refunds are processed within up to 15 business days.

Restocking Fee

Information regarding restocking fees is not publicly disclosed.

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalised items
• Gift cards
• Items not in resalable condition
• Used items
• Items without original packaging

Defective or Damaged Items

All orders are personally inspected, packed, and shipped by our team, making defective deliveries extremely rare.
If you do receive a damaged item, please contact us immediately, and we will take care of the issue.
In the case of a confirmed defect, return shipping costs are covered by the store.

Orders, Cancellations & Changes

Orders may be cancelled or modified only if they have not yet been handed over for delivery.
Please contact us immediately by phone if you need to make any changes.
An order is considered confirmed once it has been dispatched.

• Complimentary fitting of up to 15 items in Dubai and Abu Dhabi
• Order confirmation is sent by email after checkout
• All products come with certificates of authenticity (available upon request via WhatsApp, email, or in-store)
• Free initials personalisation for loyal customers or orders of 5+ apparel items

(please, leave a note at checkout or contact us directly:
Phone: +971 4 337 8823

WhatsApp: +971 55 208 9557)